See every call. Control every outcome.
TelzLink Analytics & Observability gives you total visibility into your AI phone agents: live call monitoring with real-time transcripts, drag-and-drop dashboards for the metrics your business runs on, and multi-dimensional analysis across any custom variable your agents extract. Because TelzLink owns the full voice stack, observability reaches from conversation analytics all the way down to trunk-level carrier diagnostics.
99.99% uptime · Sub-500ms voice latency · 140+ countries
Most AI calling platforms are black boxes
You deploy an agent, calls happen, and you find out what went wrong days later — from an angry customer. TelzLink was built the other way around: observability first, everything else on top.
You can't QA what you can't see
Without live transcripts and real-time monitoring, quality assurance means sampling recordings after the damage is done. Catch a failing script in call #3, not call #3,000.
Generic reports don't answer business questions
“Total calls” tells you nothing about booking conversion, lead qualification, or why Tuesday's campaign outperformed Monday's.
Latency is invisible until it costs you
A two-second pause mid-conversation kills caller trust. If your platform doesn't measure it per conversational turn, you'll never fix it.
Real-time observability
Watch your agents work. Live.
Every active call streams to your dashboard the moment it connects. Operations teams get a live control room, not a next-day report.
Live call monitoring
See every active conversation across every agent, campaign, and trunk in one view. Listen in or flag for review.
Real-time transcripts
Speech-to-text rendered as the conversation happens, streamed straight to your screen.
Latency tracking per turn
Response time measured on every exchange — speech detection, model inference, and audio playback broken out separately.
Enterprise-grade QA workflows
Tag live calls, route flagged conversations to reviewers, and score agents against your own rubrics.
Outcome: Your QA team stops auditing history and starts steering conversations in real time.
Customizable dashboards (Boards)
Your metrics. Your layout. Your Board.
Pre-built reports answer someone else's questions. TelzLink Boards let you build the dashboard your operation actually runs on — drag, drop, done.
Drag-and-drop widget builder
Bar charts, line graphs, KPI tiles, tables, and funnels — arranged how your team thinks.
Track what moves revenue
Total Calls, Booking Conversion Rate, Average Resolution Time, Answer Rate, Cost per Outcome — and any custom metric your calls produce.
Boards per team, campaign, or client
Sales ops watches conversion, engineering watches latency, white-label resellers watch their own branded numbers.
Live and historical in one view
Every widget switches between real-time streaming data and any historical date range.
Outcome: One glance at your Board replaces an hour of pulling reports.
Variable value analytics
Slice every call by the variables that matter to your business.
Your AI agents already extract structured data on every call — sentiment, qualification status, intent, outcome. TelzLink turns those variables into analytics dimensions.
Group by any custom variable
Break down conversion by customer sentiment. Compare resolution time across lead qualification tiers.
Multi-dimensional pivots
Qualified leads × negative sentiment × after-hours calls is one query, not a data-export project.
Trend any segment over time
Watch cohort behavior shift week over week and catch agent-performance drift before it hits your numbers.
Export-ready
Every view exports to CSV or feeds your BI stack through the API.
Outcome: You stop asking “how many calls did we make?” and start answering “which conversation strategy closes the most deals?”
Call quality & reliability tracking
Carrier-grade reliability, measured — not promised.
TelzLink runs on infrastructure we operate ourselves. We publish the numbers because we track them obsessively — and you get the same instruments we use.
99.99% uptime
Carrier-grade availability, monitored continuously across the full call path.
Sub-500ms voice latency
Response times tracked per call, per region, and per AI provider, with alerts when any pathway degrades.
Success rate by conversation pathway
Completion, transfer, and drop rates for every branch of every call flow. Know which pathway converts and which one leaks.
Trunk-level carrier diagnostics
ASR, ACD, and PDD tracked per route, so a degrading upstream carrier never becomes your customer's problem.
Outcome: Reliability stops being a line on a sales page and becomes a metric on your Board.
How it works
Connect
Your AI agents, campaigns, and numbers report into the analytics layer automatically. Zero instrumentation code.
Build
Assemble your Boards with drag-and-drop widgets and define the custom variables your business runs on.
Act
Monitor live, drill into any call, and let alerts tell you when a metric leaves its lane.
Frequently asked questions
Can I monitor calls in real time?
Yes. Every active call appears in the live monitoring view with a streaming transcript. You can listen in or flag calls for review as they happen.
What metrics can I put on a dashboard?
Any metric your calls produce — standard KPIs like Total Calls, Booking Conversion Rate, and Average Resolution Time, plus any custom variable your AI agents extract, such as sentiment or lead qualification status.
How is this different from the reports in other AI calling platforms?
TelzLink is built as full-stack telecom infrastructure, not an API wrapper. Observability reaches all the way down: conversation analytics at the top, and trunk-level carrier diagnostics (ASR, ACD, PDD) at the bottom — in one platform.
Can I export the data?
Yes. Every view exports to CSV, and the full dataset is available through the REST API for your own BI tooling.
Do white-label resellers get their own analytics?
Yes. Partners get branded, client-scoped Boards, and their sub-customers see their own data only.
How long is call data retained?
Call recordings are retained for 90 days by default, configurable per customer. Analytics data and call detail records are retained for the life of your account.
Talk to us — we answer 24/7
Stop guessing. Start seeing.
Your AI agents are already talking to your customers. It's time you saw every word, every millisecond, and every outcome.