Acceptable Use Policy

Effective date: July 16, 2026

This Acceptable Use Policy (“AUP”) applies to all use of TelzLink services. It exists to protect called parties, our customers, our carrier partners, and the integrity of the telephone network. Violations may result in immediate suspension or termination.

1. Lawful use only

You may use the services only in compliance with all applicable laws and regulations in every jurisdiction your traffic touches — including telemarketing rules (such as the TCPA and TSR in the United States), do-not-call registries, robocall and artificial-voice disclosure requirements, caller-ID accuracy rules, and call-recording consent laws.

2. Prohibited traffic

The following are strictly prohibited: fraudulent or deceptive calling of any kind; caller-ID spoofing intended to defraud, harm, or wrongfully obtain anything of value; unlawful robocalls or unsolicited automated calls; threats, harassment, or stalking; traffic pumping, access stimulation, or artificially inflated traffic schemes; calls facilitating illegal activity; and any attempt to bypass fraud controls or misrepresent traffic origin.

3. Consent and disclosure obligations

For outbound campaigns you are responsible for obtaining and documenting all legally required consent from called parties before calling them, honoring opt-out requests promptly, and making any disclosures required when using pre-recorded or AI-generated voices.

4. Network integrity

You may not probe, scan, or test the vulnerability of the platform; interfere with service to any user; or use the services to distribute malware. Rate limits and fraud controls must not be circumvented.

5. Resale and white-label responsibility

White-label partners are responsible for the traffic and conduct of their sub-customers to the same standard as their own, and must flow down equivalent acceptable-use obligations.

6. Enforcement

We monitor for fraud and abuse patterns and act on complaints from carriers, regulators, and called parties. Depending on severity, we may warn, throttle, suspend, or terminate service, and we cooperate with law enforcement and industry traceback efforts where legally required.

Questions about this document? Reach us via the contact page.