More live calls per agent hour.
Contact centers live or die on connect rate and cost per call. TelzLink pairs a predictive/progressive auto dialer with least-cost SIP trunking and real-time reporting, so agents spend their shift talking to people instead of listening to ring tones and voicemail.
What changes for your team
Higher agent utilization
Predictive pacing keeps agents moving from one live conversation to the next, with answering-machine detection filtering out voicemail.
Lower cost per connect
Least-cost routing across multiple carriers and transparent per-destination rates keep termination costs down as volume scales.
Compliance controls built in
DNC suppression and calling-window enforcement run automatically, before a single call is placed.
How it runs day to day
Load your contact lists
CSV upload with automatic DNC filtering and dedup, per campaign.
Pick predictive or progressive
Choose the pacing mode that fits your team size and answer-rate math.
Watch it live, adjust in real time
Connect rates, agent occupancy, and dispositions update as the campaign runs.
Frequently asked questions
How many concurrent calls can the platform handle?
Capacity scales with your traffic rather than a fixed channel license — talk to us about your expected concurrency so we can confirm the right setup.
Can we keep our existing dialer software?
If it's SIP-compliant, yes — connect it via SIP trunking. If you want the pacing and DNC tooling managed for you, use TelzLink's built-in auto dialer instead.
How does answering-machine detection work?
The platform analyzes the initial audio pattern of an answered call to distinguish a live person from voicemail, routing each to the right handling automatically.
What reporting do we get?
Live dashboards during the campaign plus exportable per-contact results — attempts, disposition, duration, and recording — after it ends.
Ready to bring this to your contact centers team?
Tell us your current setup and call volume — we'll map out the fastest path to live.